Welcome to our website! The Crafty Commute Limited, trading as The Crafty Commute, is a registered company in Ireland. Our Company Registration Number is 744842, and our registered address is 12 Fort View, Creggaunnahilla, Ennis, Co. Clare, V95 XTY0.
By purchasing goods online from The Bike Shop, you agree to be bound by these terms and conditions. If you do not accept these Terms and Conditions, please refrain from using this website or making any purchases.
Your Website Account
1. To register as a user or make a purchase on this website, you must be at least eighteen years old. If a minor places an order, we reserve the right to pursue legal action or seek compensation from their parent or guardian for any loss or damage incurred as a result of the transaction.
2. To use our website, you are required to provide your name, address, telephone number, and a valid email address. This information is necessary for communication and to fulfill your orders. It is your responsibility to ensure that the information you provide is accurate and kept up to date. You confirm that the username and password you use are yours and do not infringe on the rights of any third party.
3. You are responsible for keeping your account and password secure and for all activities that occur under your account.
4. We reserve the right to terminate your account at any time, without notice, for any reason, including but not limited to, a breach or suspected breach of our terms and conditions.
Orders
1. When you place an order on our website, you will receive an email confirming that we have received your order. Please note, this does not constitute acceptance of your order, as we cannot guarantee the availability of items listed on our website. Your order will be considered accepted once we send you an email confirming that it has been dispatched.
2. All prices displayed on our website are in Euro and include Value Added Tax (VAT). Occasionally, prices may differ from those listed on the website. In such cases, we will notify you before dispatching your order and seek your confirmation to proceed with the purchase at the updated price.
3. Your order, including any delivery or associated charges, must be paid in full before it can be dispatched.
4. We reserve the right to accept or decline your order, even after you receive an order confirmation, for any reason, including errors in the advertised price, description of the goods, or any other mistake related to the goods.
5. If we cancel your order, we will reach out to you by phone or email to arrange a full refund of any payment you have made.
6. Once your order has been accepted, it cannot be canceled unless you receive an email confirming the cancellation.
Collection and Delivery
When placing your order, you will be asked whether you would like to collect your goods or have them delivered.
Collections
1. If you choose to collect your goods, we will notify you by email once they are ready for pickup. Your order must be collected within fourteen days of this notification.
2. If you do not collect your goods within this timeframe, we reserve the right to reallocate them to another customer and place a new order for you.
Please bring your email receipt as proof of purchase when collecting your order.
3. Ownership and risk of the goods transfer to you upon collection.
Dispatch Policy & Deliveries
1. If the goods you have ordered are in stock, we will aim to dispatch your order within 3 business days. If the items are out of stock, we will strive to ship your order within 28 business days of receiving it. If we are unable to dispatch your order within this time frame, you may cancel your order at no charge and receive a full refund.
2. Deliveries will be made by courier to the address provided in your order. You must ensure that someone is available to accept the delivery. The courier will contact you in advance with an estimated delivery time.
3. When placing your order, you must inform us of any potential delivery challenges, such as narrow entrances or stairs. If you fail to provide this information and the courier deems the location difficult to access, you will be responsible for any additional charges, including re-delivery and extra personnel fees.
4. We only deliver to addresses within Ireland. Deliveries cannot be made to PO Boxes or forwarding addresses.
5. Delivery dates are estimates only, and we do not accept liability for any delays caused by shipment issues from our suppliers.
6. If no one is present to accept the delivery on the scheduled date, you will be charged for storage and re-delivery costs.
7. To change your delivery date, you must contact us within 48 hours of dispatch.
8. Goods are shipped at our risk until they are signed for by you or another person at the provided address.
9. You must inspect your goods upon delivery and note any damages on the delivery documentation. You are required to unpack and thoroughly check your goods within 24 hours of delivery and notify us in writing of any defects. We will not be liable for any faults or damages reported after this period.
Returns
When you purchase goods online, you have a statutory right to return them unopened within 7 days of receiving your order. To initiate a return, please email us at info@thecraftycommute.ie stating your intention to return the items. We will refund the purchase price, excluding delivery costs.
Returned goods are at your risk and expense. They must be returned unopened, securely packaged, and accompanied by our delivery document.
Disclaimers
1. We reserve the right to modify our terms and conditions at any time without prior notice. The terms that apply to your order are those posted on our website at the time you place your order.
2. We may update or modify our website and its content at any time without notice. To the fullest extent permitted by law, we are not liable for any loss or damage you may incur as a result of:
- Errors or inaccuracies on our website,
- Acting or failing to act on any information provided on our website,
- Personal injury of any kind arising from your access or use of our website,
- Bugs, viruses, Trojan horses, or other harmful communications transmitted by third parties through our website,
- The quality or fitness for a particular purpose of any linked websites,
- Any interruptions or discontinuations in the transmission to or from our website.
3. We make no representations, warranties, or commitments regarding the goods on our website or their suitability for your specific needs.
4. To the fullest extent permitted by law, we will not be held responsible for any damages or losses incurred by a user in cases where a credit/debit card, PayPal account, or other payment method is used fraudulently or without authorization.
Copyright
1. All content on thecraftycommute.ie website is copyrighted by The Crafty Commute Ltd. and/or its suppliers.
2. You are prohibited from copying, modifying, publishing, transmitting, transferring, selling, or reproducing any content from our website, in whole or in part.
3. You may not use our name, logos, or trademarks without authorization.
Governing Law
This agreement shall be governed by and interpreted in accordance with the laws of the Republic of Ireland. In the event of a dispute arising from or related to your use of our website, you agree to first attempt to resolve the dispute through good faith mediation before pursuing arbitration or litigation.
Severability
If any part of these Terms and Conditions is deemed void, unlawful, or unenforceable, that provision will be considered severed, and the remaining terms and conditions will remain in effect.
Waiver
The failure of thecraftycommute.ie to exercise or enforce any right or provision under these Terms and Conditions does not waive that right or provision.
Complaints
Should you wish to make a complaint please contact our Customer Service Manager by email to info@thecraftycommute.ie or in writing to: The Crafty Commute, 12 Fort View, Creggaunnahilla, Ennis, Co. Clare, V95 XTY0.